Privacy Policy

Welcome to WinSpin Casino. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. We aim to be clear and transparent about our practices. By using our services or creating an account, you agree to the collection and use of information as described here.

Information We Collect

We collect information you provide directly to us and information we gather automatically when you use our services.

Account information: name, email address, username, password and other details you provide when registering an account.
Identity verification information: documents or data needed to confirm your identity when required for verification purposes.
Communications: messages you send to customer support and responses we send to you.
Usage and technical data: IP address, device and browser information, pages visited, features used, and performance data collected through server logs and analytics.
Location data: approximate location derived from your IP address or device settings, when required for legal or security purposes.
Cookies and similar technologies: identifiers used to operate the site, remember preferences and deliver tailored content. See the Cookies section for details.

How We Use Your Information

Provide, operate and maintain our services, including account creation and access.
Verify your identity and meet legal or regulatory obligations.
Respond to your inquiries and provide customer support.
Protect against fraud, abuse, and other security risks.
Analyze and improve our services, features and user experience.
Send you communications about updates, policies and, where permitted, promotional messages. You can opt out of marketing communications at any time.

Legal Bases for Processing (GDPR)

When we process personal data of individuals in the European Economic Area, we rely on one or more lawful bases:

Performance of a contract: to provide services you request.
Legal obligation: to comply with laws, regulations and official requests.
Consent: where you have given clear consent (for example, certain cookies or marketing communications).
Legitimate interests: for fraud prevention, security, service improvement and enforcing our terms, provided such interests do not override your rights and freedoms.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember your settings and deliver relevant content. Some cookies are essential for basic site functions, while others are non-essential and used for analytics or marketing.

You can manage cookie preferences through the cookie settings tool where available in your browser or in our site controls. Withdrawing consent for non-essential cookies may affect some features of the site.

Sharing and Disclosure

We may share personal information with:

Service providers and partners who perform services on our behalf (such as hosting, analytics and support).
Authorities or other third parties when required by law, to comply with legal process, or to protect the rights, property or safety of others.
Third parties in connection with a corporate transaction such as a merger, sale or reorganization; any successor will be bound by this Privacy Policy.

We require third parties to protect personal data and use it only for permitted purposes.

International Transfers

Personal data may be transferred to, and processed in, countries other than your country of residence. Where such transfers occur, we apply appropriate safeguards to protect your information, such as contractual protections in line with applicable data protection laws. You may contact us for details about the safeguards in place for specific transfers.

Data Retention

We retain personal information for as long as necessary to provide our services, to comply with legal obligations, to resolve disputes and to enforce our agreements. Retention periods are determined by the purpose for which we collected the data and applicable legal requirements. When personal data is no longer needed, we securely delete or anonymize it.

Your Rights

If you are a resident of the European Economic Area, the United Kingdom or other jurisdictions with similar rights, you have rights regarding your personal data. These may include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data, subject to legal and contractual limits.
Restrict or object to certain processing, including direct marketing.
Request portability of data you have provided in a structured, commonly used format.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us at [email protected]. We will respond within applicable legal timeframes. You also have the right to lodge a complaint with a data protection authority.

Automated Decision-Making

We may use automated systems to detect fraud and manage risk. Where automated decisions produce legal effects or significantly affect you, you may request human review and challenge the outcome. Contact [email protected] to request a review.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration and destruction. No system is completely secure, however, and we cannot guarantee absolute security. If we become aware of a data security incident affecting your personal data, we will take steps to address and, where required, notify you and relevant authorities.

Children

Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we learn that we have collected data from a child, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting a revised policy and, where appropriate, by other means such as email. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, contact us at [email protected].