Terms and conditions

These Terms and Conditions govern your access to and use of the services offered by WinSpin Casino. By registering an account, making a deposit, using the site or otherwise interacting with our services you accept and agree to be bound by these Terms. If you do not agree with any provision, do not register or use the services. For questions or notices please contact us at [email protected].

1. Legal Status

1.1 License Number

1.1.1 The platform references license number ALSI-202601043-FI2 as reported in third‑party materials. Users must verify current licensing details with the issuing regulator before depositing funds.

1.2 Issuing Authority

1.2.1 The listed issuing authority in external sources is the Anjouan Gaming Board. Availability of services and the legal effect of any such authorization depend on the regulator’s public register and applicable law.

1.3 Jurisdiction

1.3.1 External materials identify the operator as Wild Blackfin Limited SRL / Wild Blackfin Ltd SRL. The operator’s corporate status, registration details and any regulatory registrations must be verified independently by users as required by local law.

1.4 Allowed to Operate in Switzerland

1.4.1 There is no confirmation of a Swiss licence or an ESBK/FGB extension authorising operation in Switzerland. Under Swiss law, online casino services require specific authorisation. Access to services from Switzerland may be restricted or blocked and does not alone signify lawful operation in that jurisdiction.

2. Registration and Login Process

2.1 Step-by-Step Process

2.1.1 To register you must provide a valid email address, choose a password, select country and currency and accept these Terms and any privacy policy. Registration may require email confirmation or an available social sign-in option. Certain promotions must be selected in the cashier prior to a qualifying deposit. KYC verification is required before the first withdrawal.

2.2 Is KYC/ID Verification Required

2.2.1 Identity verification (KYC) is required in order to process withdrawals and as otherwise reasonably requested to comply with legal, regulatory or anti‑fraud obligations. Typical documents include proof of identity, proof of address and, where required, documentation evidencing the source of funds or payment method ownership.

2.3 Time to Activate Account

2.3.1 Account creation and email confirmation are typically immediate. KYC processing times vary by volume and jurisdiction; the platform will advise when documents are reviewed but cannot guarantee a fixed timeframe.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries)

2.4.1 Registration is permitted only to natural persons who meet the minimum legal age in their jurisdiction (minimum 18 years where permitted). Only one account per person, household and payment method is allowed. Duplicate accounts are prohibited. Access and registration may be restricted or blocked from certain territories as set out in the platform’s country restrictions. Use of the service from jurisdictions where operation is unlawful is prohibited.

3. Games and Software Providers

3.1 Top Games

3.1.1 Game availability varies over time and by jurisdiction. Titles cited in third‑party publications (for example Riches Express and Gemmed!) may be available subject to change. Users should consult the in‑platform game list for current availability.

3.2 Software Providers

3.2.1 The platform aggregates games from multiple third‑party providers. Presence of a vendor in an external catalogue does not guarantee any particular game is available in all regions. Provider lists and supply agreements are subject to change.

3.3 Total Game Count

3.3.1 Reported aggregate game counts in third‑party materials are indicative only. The platform does not warrant any specific total number of games and actual counts in a user’s jurisdiction may differ.

3.4 Game Categories

3.4.1 Games are organised into categories such as slots, live casino, table games, jackpot titles, instant/crash games and sportsbook where offered. Availability of categories and individual games depends on the user’s location and applicable regulatory restrictions.

3.5 Provider regulation / provably fair

3.5.1 Providers and individual games may hold independent certifications. The platform is not a substitute for provider certification and users should consult independent audit reports for specific games where applicable. Claims of “provably fair” or equivalent mechanisms must be verified against the game’s published technical documentation.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

4.1.1 Promotional offers are governed by the specific terms presented at the time of offer. Third‑party summaries indicate a multi‑deposit welcome package across four deposits (aggregate figures referenced in marketing material), but exact eligibility, currency conversions and amounts must be confirmed in the cashier prior to deposit. CHF conversions, if offered, are at the platform’s prevailing exchange rate.

4.2 Welcome offers specific to Switzerland

4.2.1 No offers are confirmed specifically for Switzerland. Availability, eligibility and legal effect of any offer for Swiss residents depend on applicable Swiss authorisations and local law.

4.3 Process of activation for Welcome Bonus

4.3.1 Activation procedures for welcome and other promotions are detailed in the cashier and the promotion’s terms. Some promotions require selection prior to making a qualifying deposit and others require the use of a code. Users must verify the offer details in their account before depositing.

4.4 Wagering Requirements

4.4.1 Wagering and playthrough requirements differ by promotion and are specified in the promotion’s terms. Marketing summaries may conflict with governing bonus terms; the terms published in the user’s account and the platform’s Promotional Terms prevail. Users should check wagering requirements, contribution rates by game type, maximum bet limits and any forfeiture conditions before accepting a bonus.

4.5 Time Limits

4.5.1 Time limits for use of bonuses, free spins and other promotional benefits are set out in the applicable promotion terms. Unused promotional funds or spins will expire in accordance with those terms.

4.6 Recurring Promotions

4.6.1 Recurring or periodic promotions (reload offers, tournaments, VIP rewards) may be provided at the platform’s discretion. Specific schedules, amounts and eligibility criteria are set out in the relevant promotional materials.

4.7 Cashback Offers

4.7.1 Cashback terms, rates, calculation periods and eligibility are established in the applicable promotion description. Absent explicit published terms, no cashback entitlement should be presumed.

4.8 Reload Bonuses (list any available)

4.8.1 Reload bonuses and their parameters, including any codes, minimum deposits and wagering, are described in the cashier for applicable jurisdictions. The platform may modify or withdraw such offers at any time.

4.9 Free Spins Bonuses

4.9.1 Free spins offered under promotions are subject to the promotion’s terms, including game eligibility, spin value, expiry and wagering. No-deposit or code‑based free spin offers require verification and may impose additional wagering or deposit conditions prior to withdrawal.

4.10 General Bonus Terms and Conditions

4.10.1 All bonuses are subject to the platform’s general Promotional Terms and any additional terms displayed in the cashier. Common conditions include minimum deposits, maximum bet limits while a bonus is active, contribution weights by game type, restrictions on multiple accounts, and consequences of premature withdrawal. The platform reserves the right to withhold, cancel or reclaim bonuses and associated winnings in cases of suspected abuse, fraud or violation of these Terms.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

5.1.1 If a VIP or loyalty program operates, specific tiers, rewards and perquisites will be described in the loyalty program terms. Rewards, VIP treatment and benefits are discretionary and may change or be withdrawn at any time.

5.2 How to Qualify

5.2.1 Qualification criteria for any VIP tier — including required deposits, wagering thresholds, invitation procedures or point accrual systems — are established in the loyalty program rules. Absent explicit published criteria, no entitlement to VIP status should be assumed.

5.3 Loyalty Program Description

5.3.1 The platform may operate multiple reward systems. Details such as point accrual rates, conversion values and benefit schedules will be provided in the program documentation when available.

5.4 Loyalty Program Rules

5.4.1 Loyalty accrual, expiry, conversion and redemption rules are governed by the loyalty program terms. The platform may adjust earning rates, thresholds and benefits and may cancel points or terminate participation for suspected abuse or policy violation.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

6.1.1 The platform supports a range of payment methods which may include card schemes, e‑wallets, prepaid vouchers, bank transfer and selected cryptocurrencies. Minimum and maximum deposit amounts, processing times and any fees vary by method and by jurisdiction. Typical minimum deposits reported in third‑party sources are Fr 20 for standard methods and lower minimums for some voucher products; users must consult the cashier for exact limits and fees applicable to their account and selected method.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

6.2.1 Withdrawal methods, minimums, maximums, processing times and fees depend on the chosen payout method and applicable verification. Card withdrawals may take several business days; e‑wallets and crypto may be faster once approved. The platform requires completion of KYC prior to processing withdrawals. Specific limits and any fees are shown in the cashier at the time of withdrawal request.

6.3 Currency and crypto

6.3.1 Supported fiat currencies and cryptocurrencies vary by account and jurisdiction. Currency availability in the cashier governs account currency selection. Support for a currency (for example CHF) does not imply lawful acceptability in all jurisdictions or guarantee the absence of currency conversion or restrictions.

6.4 Switzerland availability / IP blocks

6.4.1 Some payment methods commonly used in Switzerland may not be available. Access from Switzerland may be subject to IP/DNS blocking or other restrictions imposed under Swiss law. Users are responsible for compliance with local payment and gambling regulations.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1.1 Bonus and promotional play are subject to specific wagering requirements, maximum bet limits and game contribution percentages set in the promotional terms. Marketing statements may conflict with detailed terms; the detailed terms in the user’s account prevail. Maximum permitted bet while a bonus is active is set out in the promotion; third‑party materials indicate a Fr 3 maximum bet for some welcome offers but users must verify the exact amount in the cashier.

7.2 Deposit Limits

7.2.1 Deposit limits are determined by payment method, jurisdictional requirements and any self‑imposed limits set by the user. The platform may impose or adjust deposit limits to comply with regulatory obligations or as part of responsible gaming measures.

7.3 Withdrawal Limits

7.3.1 Withdrawal limits, including daily, weekly or monthly caps, may apply. Specific limits are displayed in the cashier and may be varied by the platform for regulatory, AML or operational reasons. Users are notified of applicable limits when making a withdrawal request.

7.4 Account Restrictions

7.4.1 Accounts may be limited, suspended or closed where there is suspected fraud, breach of these Terms, duplicate or collusive accounts, failure to complete verification or use from a prohibited jurisdiction. The platform reserves the right to withhold funds investigation in accordance with applicable law.

7.5 Complaints and Disputes

7.5.1 Complaints should be submitted promptly to the support team. The platform aims to acknowledge and address complaints in a timely manner and will provide escalation procedures upon request. If a dispute cannot be resolved internally, it may be referred to a competent authority or an independent dispute resolution body where available and appropriate.

7.6 Limitation of Liability

7.6.1 The platform’s liability to users is limited to direct loss proven to have been caused by the platform’s wilful misconduct or gross negligence, subject to applicable mandatory consumer protections. The platform is not liable for indirect, incidental or consequential losses, lost profits, or losses resulting from access issues, third‑party services, or user error.

7.7 Changes to Terms

7.7.1 The platform may amend these Terms at any time. Material changes will be notified to registered users via the account interface or other reasonable means. Continued use of the services after notification constitutes acceptance of the amended Terms.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

8.1.1 Mobile access is provided through mobile web functionality and may include native applications where available. Availability of native apps, app store listings and installation requirements vary by platform and jurisdiction. Users should only download apps from official app stores and verify permissions and legitimacy.

8.2 Mobile Browser Optimization

8.2.1 The platform aims to provide a mobile‑optimised web experience. Specific technical features such as PWA functionality, offline support or biometric authentication are subject to platform implementation and device capabilities.

8.3 User Experience and Speed on Mobile

8.3.1 Performance and streaming quality depend on device hardware, browser, internet connection and geolocation. The platform does not guarantee performance metrics for all devices or locations.

8.4 Process of registration on mobile

8.4.1 Registration on mobile follows the same requirements as the desktop process. Users must supply truthful information, confirm their email where required and complete KYC verification prior to withdrawals.

9. Security and Fair Play

9.1 SSL & Encryption Standards

9.1.1 The platform implements commercially reasonable security measures designed to protect user data, including encryption and secure access controls where appropriate. Users should ensure they access services via secure network connections and keep login credentials confidential.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

9.2.1 Game fairness is provided through third‑party game providers and their certification where applicable. Platform‑level RNG auditing, if any, will be published in the site’s certification disclosures. Users should consult provider documentation and in‑platform audit statements for details.

9.3 Provably Fair

9.3.1 If provably fair mechanisms are implemented for specific games, the platform will publish the method and user instructions. Absent such disclosure, users should treat game randomness as governed by conventional RNG and provider certification.

9.4 Customer Support (Channels, Response Time)

9.4.1 Customer support is available through live chat and by email at [email protected]. Response times vary by channel and demand. The platform will endeavor to respond to enquiries promptly but does not guarantee specific SLAs except where required by law.

9.5 Support Availability (Hours, Languages)

9.5.1 Support availability, operating hours and offered languages depend on operational arrangements and may change. Users should consult the support interface for current availability. Provision of support in languages relevant to a jurisdiction does not constitute regulatory authorisation for that jurisdiction.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1.1 The platform provides or will provide measures intended to support responsible play where required by applicable law and as determined by operational policies, which may include deposit limits, session reminders, time‑outs and self‑exclusion. Availability and mechanics of such tools may vary by jurisdiction and users should consult their account settings for options.

10.2 Links to Support Organizations

10.2.1 The platform will provide contact information for responsible gambling resources to the extent practicable. Users in Switzerland or other jurisdictions should seek help from recognised local support organisations. Contact details for local bodies may be available in the account area where required by applicable law.

10.3 Differences from Switzerland-specific standards

10.3.1 Swiss regulatory standards impose specific player protection measures and licensing requirements. Presence of foreign‑based services or features does not equate to compliance with Swiss licensing or protective standards. Users in Switzerland should rely on licensed domestic operators for full local regulatory protections.

11. Advantages and Disadvantages

11.1 Pros

11.1.1 External materials reference a broad game selection, multiple providers, a range of payment methods and promotional packages. These represent marketing or third‑party observations and do not substitute for regulatory protections applicable in a user’s jurisdiction.

11.2 Cons

11.2.1 Material considerations include the absence of confirmed local licensing in some jurisdictions, potential inconsistencies in advertised promotional terms, limited publicly available information about VIP mechanics, withdrawal limits, technical certifications and responsible gambling implementations. Users should weigh these factors before engaging with the service.

12. General Casino Information

12.1 Year Founded

12.1.1 The brand is described in external reports as a new operator as of 2026. Users should verify launch and operational history with independent sources if relevant to their decision to use the service.

12.2 Operator/Parent Company

12.2.1 Third‑party materials identify an operator name in external references. Users seeking corporate or registration details should consult public registries and regulatory disclosures. The platform will provide corporate contact information as required by applicable law.

12.3 Supported Languages

12.3.1 English is supported. Availability of additional language support (for example languages relevant to Switzerland) is subject to operational provision and is not guaranteed unless stated in the account interface.

12.4 Accepted Countries

12.4.1 The platform may accept players from countries where operation is lawful and permitted by the platform’s policies. Acceptance of a player from a country is not an assurance of lawful operation in that jurisdiction. Users must ensure their use complies with local law.

12.5 Restricted Countries

12.5.1 Access is restricted from territories listed in the platform’s country restriction list. This list may be updated from time to time. Users are responsible for compliance with local prohibitions and for providing truthful location information.

12.6 Short brand description

12.6.1 The platform operates as an online casino and sportsbook brand offering a range of games and payment options. Users should note regulatory status for their jurisdiction and rely on licensed domestic platforms where local protection is required.

12.7 Governing Law and Jurisdiction

12.7.1 These Terms are governed by the law applicable to the platform as stated in the platform’s legal disclosures. Where mandatory consumer protections apply in a user’s domicile, those protections remain effective. Disputes will be handled in accordance with the dispute resolution provisions communicated to users.

12.8 Data Protection and Privacy

12.8.1 Personal data is processed in accordance with the platform’s Privacy Policy. Users consent to processing of their data for account administration, verification, fraud prevention and legal compliance. Details on data retention, rights and transfer are set out in the privacy documentation.

12.9 Contact

12.9.1 For account, compliance or general enquiries please use [email protected]. Formal notices should be sent to the contact channel specified in the account area and will be handled in accordance with the platform’s notice procedures.